FAQ's

My order says delivered but it is not here:

Simplicity by Kira is not responsible for any delays in delivery caused by unclaimed packages or incorrect shipping addresses (the shipping address the customer enters at the time of the purchase is the address we will ship the package to). Please contact your local post office if your order states that it has been delivered and it is not there. We are not responsible. 

I just placed an order, when will it ship?

We try our best to ship items as fast as we can. Please allow 3-4 business days to receive your order. 

Tracking numbers will be sent before your order has been SHIPPED. If you don't have a tracking number in 4 business please email us at kiravalle@me.com.


I have entered an incorrect address what do I do now?

If you have miss spelled or auto filled in a incorrect address, simply reply to your order conformation email and confirm. Once you double check if the address given is wrong kindly notify us via email at kiravalle@me.com. If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.

How long does shipping take?

Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. The average shipping time is 3-5 business days.

I have a question that wasn't answered, can you please help?

Absolutely! Please send us an email to kiravalle@me.com and we will be happy to assist you in any way we can. We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.